Fulfillment Questions, Answered

Straight answers about pricing, speed, onboarding, and what working with a boutique 3PL actually feels like.

What does Moby Dick 3PL do?
We are a third-party logistics (3PL) company in Canal Winchester, Ohio. We store your inventory, then pick, pack, and ship your orders within 24 hours. That covers ecommerce fulfillment, subscription boxes, kitting, B2B and wholesale distribution, Amazon FBA prep, returns processing, and international shipping.
How much does 3PL fulfillment cost?
Pricing depends on your order volume, SKU count, storage needs, and packaging requirements. We use transparent itemized pricing rather than opaque all-inclusive bundles, so you see a clear breakdown of receiving, storage, pick and pack, packaging, and shipping costs. Request a quote and we will build pricing around your actual profile.
Do you have order minimums?
Our sweet spot is brands shipping 1,000 to 25,000 orders per month. There is no hard minimum, but our model works best for brands that have outgrown self-fulfillment and want a dedicated team that knows their business.
How fast will my customers get their orders?
Orders are processed within 24 hours. From central Ohio, ground shipping reaches 90% of customers within 2 business days, and 60% of the US and Canadian population lives within 600 miles of our facility. Your customers get near-express speed at ground rates.
How long does onboarding take?
Platform integrations typically go live within 2 to 3 business days. A full onboarding, from first call to first shipped order, usually completes within a couple of weeks depending on how quickly your inventory arrives. You get a personal onboarding process covering pricing, shipping options, and packaging decisions.
Which platforms do you integrate with?
Shopify, WooCommerce, BigCommerce, Magento, Amazon, Walmart Marketplace, eBay, Etsy, and TikTok Shop, plus custom API integrations. Orders sync automatically, inventory updates in real time, and tracking numbers push back to your store.
What makes you different from ShipBob or other big 3PLs?
Scale cuts both ways. The national networks are built for volume; we are built for relationships. Every client gets a dedicated team with direct contacts across the warehouse floor, and a phone that gets answered. We started as a brand ourselves, shipping viral product launches for major creators, so we run fulfillment the way we wished our old 3PLs had.
Can you handle flash sales and product launches?
Yes. Our team came out of the influencer merchandise world, where overnight 10x order spikes were normal. We scale labor for launches, flash sales, and holiday peaks, and we like advance notice but have handled surprises without missing ship dates.
How do I see my inventory and orders?
Through the client portal, which shows real-time inventory levels, order statuses, tracking, and performance metrics. Your team also reviews the numbers with you regularly, in plain English.
Where are you located?
10013 Busey Rd NW Suite 400, Canal Winchester, Ohio 43110, in the Columbus metro area. The region offers 4 dedicated air cargo terminals and 7 commercial airports, which keeps inbound and outbound freight flexible.

Still Have Questions?

Ask a real human. We answer the phone and respond to emails, usually the same day.